Cancellation / Rescheduling Policy for Group Training
To ensure our Training Course provides you with the highest quality learning experience, we begin making the necessary arrangements for your course well in advance (i.e. Instructors, Equipment, Supplies, travel arrangements etc. as applicable). At the time of your Booking, you make a commitment to have your staff attend the course(s) chosen and therefore you are responsible for their attendance. TEAM-1 Academy Inc. has adopted the following Booking & Cancellation/Rescheduling Policy with regard to Group Training.
You are Booked for the course(s) chosen when our office receives your completed ‘Billing & Booking Confirmation Form’. Once received, you will receive an email confirming all details regarding the course (i.e. date, time, location, etc.).
Any training course(s) cancelled by the customer will incur certain “cancellation costs”. If the customer decides to cancel the course for any reason the below table will be used to calculate the “cancellation costs”.
If you wish to reschedule your course for another date please ensure you provide us with as much notice as possible. If we receive your notice to reschedule more than 29 days prior to the start of the course it will not require a rescheduling fee. Please reference the table below for costs associated with rescheduling.
If TEAM-1 Academy Inc. cancels your chosen course we will attempt to inform you at least 14 calendar days prior to the start of this course and provide dates we have available for the same course you booked OR if the customer has already paid we will provide a full refund.